I don’t even know where to start with this one. I’m in an area where I’m kind of stuck with them. DirectTV has been trying to woo me away for months, and I don’t know whether it is the hassle of installing a dish, learning a new technology, or possibly having to schedule time for someone to come over and install/uninstall my current product. But one thing is for sure, I’m certainly considering dumping Comcast…
What I don’t like the most about them
Well, I can’t really put my finger on the thing I hate “the most”. They have a bad product that works when it decides to, mediocre-at-best customer service, and I’m stuck with them unless I want to do a long term with some other company.
I didn’t even know about the “Sports Entertainment package”. This one is new to me. I recall signing up for it back during the NFL just to get the NFL Network, but they said it’d be a 1 time charge. Super, exemplifying the “mediocre-at-best” customer service. They couldn’t even relay it to me properly because it sure seems like a recurring charge…
The internet package is “up and down” at times. They’ve told me when I’ve called to complain about speed that they can only guarantee that it is up. Speed is affected by “several other possible causes” of which they couldn’t elaborate on any more than that.
Getting some of it back
I used to call and harass them almost monthly (seriously try this if you want to get a few $. They have always just taken my word for it, granted, it is always broken…) about something crappy happening with their service; bad internet connection, the DVR wasn’t working, shows were choppy. But the money they’d refund was prorated based on daily, not monthly charges. So my complaining was usually good for maybe $5.
Ginger from GJWHF says that she uses ITunes to watch a lot of her favorites, but I’d need to find a way to hook it up to the tv to make it worthwhile…
Where to now?
I really am sick of it. Does anyone have any better alternatives? Pros and cons to DirectTV? Is it worth it? What’s the cost?