So a little outdated, but back in April I wrote a post titled My Comcast Bill Is $160.24 Per Month; What Am I Possibly Paying For!? and I actually had a lady contact me from Comcast to discuss the charges, and it turns out I must have some leverage here on the internet because I got a deal…
So here’s the bill, and the post basically just ranted and raved about how I didn’t like their service. The internet dies all the time, the new TV remote interface is bad and freezes, I’m getting new bits and pieces tacked on when I didn’t order it, the list goes on.
So then I got a comment by Melissa Mendoza on April 8th, 2008 at 8:28 am that said:
Hello Hank! I am sorry to hear about the discrepancies in your bill and that you are considering switching providers.
If you would like my assistance in resolving your service and billing issues, I would be more than happy to help.
Please reply to the email provided and I will reach out to my regional executive contacts to ensure your problems are resolved as soon as possible.
Comcast Executive Offices
Light at the end of the tunnel I figured, so I gave her a shout and in keeping with the honesty, didn’t think I’d hear squat back because they were just looking good online and I didn’t for about a month. I figured it was as I thought so I gave her one last reminder email before the public would here about it here on MiB and apparently I had enough clout to get her to respond back –
Later that day I got a call from a lady that was actually quite friendly (although a little untimely) but the credited me $91.90 for 2 months of internet PLUS $5.95/month on the sports package back to December when I stopped using it. All in all not a bad deal.
So I had to take it to the higher MiB court to get some service, but eventually it worked out and they credited me almost $200 back from the bill retrofitting my subscription I didn’t use and the poor internet service. I still hate that the internet will occasionally crash, but calling for the $3 they credit me for down time is enough to keep me off their backs, and I assume many others.
Ultimately it comes down to just realizing what people charge and keeping an eye on your bill because everyone seems to try to slip a little something extra in a bill now and then, and it is your duty as a conscious $$$ saver to watch for these things when they’re out there.
Anyone else have any bad bill stories?